Returns & Refunds

Club Return

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30-day return/refund on all stock iron sets.  All clubs must be returned.  The 7 iron will be allowed as a test club that can be used, but not damaged.  In order to receive a refund, the rest of the irons (4,5,6,8,9,PW) must be returned unused and in brand new condition.

 

Any custom built sets of irons or custom iron heads are not eligible for cancellation or refund.

 

Please email hello@millicentgolf.com before returning any set of irons to confirm the return delivery address.

* We reserve the right to inspect all returned products to ensure that it complies with our return policy before providing a refund.  The buyer is responsible for the return shipping costs and any taxes/brokerage fees that are associated with the return.  We reserve the right to refuse a return based on our inspection of the product.

* 30 days return/refund within 30 days of delivery.

* Original shipping charge not included in the refund.

* Customer is responsible for cost of return shipping.

* Stock refers to a club or set of clubs with no upgrades and/or customizations.


Club Building, Turnaround Time, Shipping

Club Building:  We strive to ensure each order is unique. The way we do this is by custom building each club following your purchase. We do not store pre built clubs or sets of clubs.  Clubs that have custom loft and or lie adjustments may have markings due to bending.

Order Turnaround Time:  We typically see orders assembled within 1-4 weeks from the date of purchase depending on the volume of orders at that time.  We build in order of date purchase to ensure fairness for every customer and if you would like to confirm a more specific timeline, please feel free to contact us directly and we will be happy to update you.

Cancellations and Changes:  Cancellations/Order changes are permitted for up to 7 days from the date of purchase for stock sets and 3 days for custom sets.  With the exception of any pre-order clubs, which are not eligible without a cancellation fee of 10%.

Any standard cancellation is subject to a 5% cancellation fee. If a customer cancels one order, places a second order and cancels the second order as well, we will charge a restocking fee of 15% for the second cancellation.  Should a customer place a third order and request to cancel it after two previous cancellations, the cancellation will NOT be accepted and the order will be fulfilled as originally requested.

Shipping:  We use standard shipping methods from Singapore and the carriers we use vary depending on the location of delivery. Shipping times range from 1-2 weeks depending on the location of the delivery.  Unfortunately we are unable to guarantee a specific delivery date.  We provide full insurance coverage and tracking on each delivery and customers are automatically sent tracking information via email and/or text once the order has shipped.